5 YEAR LIMITED WARRANTY (Synopsis)
We understand that most of our buyers are non-swimming pool professionals, so we have made owning and maintaining a portable swimming pool easy and affordable. But if anything goes wrong within the first five years, we will repair at no charge to you. First Year, we cover shipping both ways. After that, your only obligation is to pay for the shipping to return the item back to us for repair. If, upon inspection, the repair was the result of a manufacturer's defect or error, the shipping costs will be refunded back to you (up to $50 USD total per warranty shipment).
Special Note: As a courtesy to our customers, we offer post-dating on our warranty. If you are buying a portable pool package to take advantage of a special offer or sale price but are not planning to set it up for a month or two or longer, just let us know in advance and we will note your account to post-date your warranty.
Things you should know: 1.) If an item is received and shows signs of abuse or abnormal use, there will be a charge to repair the item. This charge depends on the item being returned, but will not exceed $100USD. 2.) If an item is inspected and the damage is a result of faulty install at the buyer's location, no further warranty repair will follow until proof the cause is fixed. 3.) If an item is received and has water, dirt or anything else that will impair our ability to repair, there will be a flat $75 fee to clean the item first. Please make ever effort to clean and dry the item prior to shipping back.
Please Note: Warranty repairs tend to take up to 20 days depending on the condition of the returned item and the time of year. During September 15 through May 1, warranty time is about 5-10 days. From May 1 to September 15, warranty time is about 15-25 days.
Disclaimer: The above warranty information is a synopsis of our warranty. It is applicable to only portable pool packages and accessories bought from EZ Pool Products, Inc through our online retail storefronts. We are not responsible for any other product or accessory purchased from any other source. For a full description of our Limited Warranty Click Here.